Why Hasn’t My Deposit Been Credited to My Account?

Several factors may cause your deposit to be delayed or not credited:

1. The deposit was made to the wrong bank account or Virtual Account number.
2. A system issue caused the deposit process to be delayed.
3. Cryptocurrency deposits were sent to an incorrect wallet address or incompatible network.
4. The blockchain network is busy or experiencing congestion, resulting in slower cryptocurrency deposit processing.

If you have further questions about your deposit, please contact FLOQ live chat or email us customerservice@floq.id and include your transaction number to expedite the resolution process. 

If you need assistance, please reach out to customer support team via: 

- Live Chat 

- Email: customerservice@floq.id 

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