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Refund Policy: Crypto Deposit to Wrong Network or Address

Updated

Hello Floqers, have you made a crypto transfer but your balance hasn't increased?

Don't worry—through this article, we will explain the common types of errors that occur as well as the procedure to request assistance and the possible refunds we can provide.

This issue usually happens due to a mismatch of the network or address during the sending process.

 

Common Types of Deposit Errors

Here are the two most frequent errors when making crypto deposits:

1. Wrong Network

Occurs when assets are sent through a network not supported by the deposit address.

Example:
Sending USDT via the Polygon network, while the deposit address only supports the Ethereum (ERC-20) network.

2. Wrong Address

Occurs when assets are sent to an address that does not match the type of coin or token being sent.

 

Refund Procedure

If you experience issues with wrong network or address, please immediately contact our support team via Live Chat or Email at customerservice@floq.id.

To enable our team to check quickly and accurately, please explain the incident chronology and attach the following data:

  • TXID / Transaction Hash (Mandatory to attach): 

  • Crypto Asset Name (Example: USDT, BTC, ETH): 

  • Network (Network used during the transfer):

  • Amount of asset: 

  • Transaction Time:

  • Screenshot or Screen recording proof of transfer from the original wallet/exchange:

Completeness of the above data will greatly assist us in speeding up the investigation process and handling of your assets.

 

Estimated Processing Time

  1. Initial technical check: maximum 24 hours after we receive the report

  2. After our technical team completes the verification of your transaction, the refund will be processed within an estimated 1 to 15 business days, depending on queue and network complexity
     

Please note:
Not all wrong deposit cases can be recovered. Refund success greatly depends on the asset type, network used, and the technical condition of the transaction.

 

Please be cautious of parties claiming to represent FLOQ or FLOQ representatives. FLOQ never asks for passwords, private keys, or funds through social media or direct messages.


Don't forget to follow FLOQ's official accounts to stay updated on our platform availability and other information at:

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🌐 Website: www.floq.id

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🗨️ Discord: https://discord.gg/floq-id

 

 

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