Hello Floqers, if you lose access to the phone number or Google Authenticator (GA) linked to your FLOQ account, you can submit a reset request through the form provided by FLOQ.
After completing the form, the FLOQ team will verify your information and schedule a video call session as part of the security verification process.
Reset Phone Number
Use the Reset Phone Number form if:
- The registered phone number is no longer active.
- You have lost access to the registered phone number.
- The number was lost due to SIM card replacement.
- The number is blocked by the operator.
Please fill out the Reset Phone Number form
Before you start filling out the form, prepare your ID card and the email registered to your account. Make sure to complete all required information and upload a selfie holding your original ID card according to the form’s instructions.
After submitting your information, the FLOQ team will verify it via video call according to the schedule you selected when filling out the request form. Confirmation of the video call session will be sent via an official email from FLOQ with a maximum duration of 30 minutes per session.
Reset Google Authenticator
Use the Reset Google Authenticator form if you lose access to the Google Authenticator linked to your FLOQ account, for example due to:
- Google Authenticator was deleted.
- Changing devices or phones.
- Losing the device used for Google Authenticator.
- Unable to access the Google Authenticator codes.
- Google Authenticator codes are continuously incorrect.
Please fill out the Reset Google Authenticator form via the following link: Google Authenticator Reset Request Form
Before you start filling out the form, prepare your ID card and the email registered to your account. Make sure to complete all required information and upload a selfie holding your original ID card according to the form’s instructions.
After submitting your information, the FLOQ team will verify it via video call according to the schedule you selected when filling out the request form. Confirmation of the video call session will be sent via an official email from FLOQ with a maximum duration of 30 minutes per session.
Please be cautious of parties claiming to represent FLOQ. FLOQ never asks for passwords, private keys, OTPs, or funds via direct messages or social media. For your security, please do not share this information with anyone.