Introduction
This Privacy Notice explains how PT Kripto Maksima Koin ("we," "us," or "our") collects, stores, uses, processes, controls, transfers, discloses, and protects your Personal Information. This Privacy Notice applies to all users of our services or products ("Services"), whether accessed through the Floq App (developed by our affiliates), our website, or other platforms (if any) ("App"), unless a separate privacy notice applies.
Please read this Privacy Notice carefully to understand our data processing practices.
Understanding and Consent
1. By accepting this Privacy Notice, you confirm that you have read, understood, and agree to its terms. Specifically, you consent to our collection, use, sharing, disclosure, storage, transfer, and processing of your Personal Information as described herein.
2. If you provide us with Personal Information of another individual (e.g., spouse, family member, friend, or third party), you represent and warrant that you have obtained their consent and hereby authorize us to collect, use, disclose, and process their Personal Information. We may request proof of such consent at any time.
3. Withdrawing Consent
You may withdraw your consent for any or all collection, use, or disclosure of your Personal Information at any time by submitting a written notice to us using the contact details below. You may also opt out of receiving certain communications via "unsubscribe" options in our messages.
Note: Depending on the nature of your withdrawal:
- You may no longer be able to use the App or Services.
- Withdrawal may result in account termination or contractual consequences.
- Upon receiving your withdrawal request, we will inform you of potential implications before processing.
Summary
What Information Do We Collect?
We collect personal data you provide and technical data from your device when using the App/Services. For details, see the full policy.
How Do We Use Your Information?
We use your data to:
Manage your account
Communicate with you
Provide and improve our Services/App
Enhance features for a better user experience
Who Do We Share Your Information With?
If necessary, we may share your data with:
Trusted partners (e.g., payment processors, verification services)
Authorities, if required by law
How Long Do We Retain Your Data?
For as long as necessary to fulfill the purpose or comply with legal obligations.
Your Rights Over Your Personal Data
You have rights under applicable laws. Contact us to exercise them.
Contact Us
For questions, complaints, or requests regarding this Privacy Notice or your Personal Information, email: customerservice@floq.id.
Personal Information We Collect
We collect identifiable data, including but not limited to:
- Name, address, date of birth, occupation
- Phone number, email, bank/card details
- Government-issued IDs (KTP, SIM, passport)
- Biometric data (e.g., facial recognition)
- Financial/KYC details (e.g., mother’s maiden name, income)
Sources of Personal Information:
1. Directly from You
When registering, using the App, or contacting customer support.
For payments/transfers: Recipient details, transaction history, billing info.
For KYC verification: Full name, ID number, address, biometrics.
2. Automatically Collected Data
Device/Usage Data: IP address, browser type, mobile advertising ID, OS.
Cookies: Track activity to improve user experience (adjustable in settings).
Location Data: GPS tracking (can be disabled but may limit functionality).
3. From Third Parties
Affiliates, vendors, payment issuers, or partners (e.g., transaction records).
4. Third-Party Data You Provide
Contacts stored in your phone (if using messaging features).