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How to Use Gift Hub on FLOQ

Updated
Understanding Gift Cards

Gift Card is a feature on FLOQ that allows users to send gifts in the form of IDR or crypto assets to other users as a Gift Card. Gift Cards can be sent using the recipient's email address, making it suitable for gifting to family, friends, or colleagues.

After the Gift Card is successfully created, the recipient can Claim and Redeem it through the Gift Hub menu in the FLOQ app. Once the redeem process is successful, the Gift Card will be directly credited to the recipient's wallet according to the type of asset sent.

Supported Assets

Currently, Gift Cards support the following assets:

  • IDR

  • BTC (Bitcoin)

  • ETH (Ethereum)

  • SOL (Solana)

  • USDT (Tether)

Note: Asset availability may change at any time following FLOQ's policies.

Who Can Receive a Gift Card?

Gift Cards can be sent to a valid email address, including recipients who do not yet have a FLOQ account.

However, to claim a Gift Card, recipients must meet the following requirements:

  • Have a FLOQ account or register first.

  • Have completed identity verification (KYC).

Gift Card Creation Fees

Each Gift Card creation incurs a fee. The fee amount depends on the selected asset type and will be displayed before you confirm the Gift Card creation.

AssetFee
BTC0.0000012 BTC
ETH0.00004 ETH
SOL0.00068 SOL
USDT0.8 USDT
IDRIDR 2,000

Gift Card Validity Period

Each Gift Card has an expiration date set at the time of creation.

Users can set the Gift Card validity period up to a maximum of 6 months from the creation date. After the expiration date, the Gift Card cannot be claimed.

How to Create a Gift Card

  • Open the FLOQ app and go to the Gift Hub menu.

 

  • Select Create Gift Card.

  • Choose the asset you want to send (IDR or crypto assets).
  • Enter the Gift Card amount.
  • Enter the recipient's email address.
  • (Optional) Add a message for the recipient, up to 200 characters.
  • Set the Gift Card expiration date.

  • Review the Gift Card details, including the amount and creation fee.

  • Enter your account security verification code/OTP.

 

  • The Gift Card creation process is complete and will be sent to the recipient's email address.

Notes

  • Only Gift Cards with the status Received can be canceled.
  • Not past the expiration date.
  • Once a Gift Card is canceled, the Gift Card amount will automatically be returned to the sender's wallet.
  • Gift Card creation fees are non-refundable.
  • Canceled Gift Cards cannot be claimed by the recipient.
  • The history of canceled Gift Cards can still be viewed.

Gift Card Status

StatusDescription
ReceivedThe Gift Card has been received by the recipient but has not yet been claimed.
CanceledThe Gift Card was canceled by the sender before being claimed by the recipient.
ClaimedThe Gift Card has been successfully claimed by the recipient.
ExpiredThe Gift Card was not claimed before the validity period ended.
Gift Card FAQ

  • Q: What happens if a Gift Card is canceled?

    A: The Gift Card amount will be returned to the sender's wallet. However, the Gift Card creation fee is non-refundable, and the Gift Card cannot be claimed by the recipient.

  • Q: What happens if a Gift Card expires?

    A: If the Gift Card is not claimed before the expiration date, the Gift Card amount will automatically be returned to the sender's wallet. The creation fee is non-refundable.

  • Q: Is the Gift Card creation fee refundable?

    A: No. The Gift Card creation fee is non-refundable, whether the Gift Card is canceled or expires.

  • Q: Will I receive an email when a Gift Card is successfully created?

    A: Yes. Both the sender and recipient will receive an email once the Gift Card is successfully created.

  • Q: Will the recipient receive an email if the Gift Card is canceled?

    A: Yes. The recipient will receive an email if the Gift Card sent to them has been canceled by the sender.

 

 

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