Steps to Top Up via QRIS:

1. Select the balance top-up menu

   

2. Go to the Rupiah Deposit page

   

3. Choose the QRIS payment method

   

4. Enter the top-up amount

   

5. Check the transaction summary, then confirm

   

6. A QR code will be displayed on the payment page

   

7. Scan the QR code using a mobile banking app or e-wallet that supports QRIS. Follow the payment instructions in the app until the transaction is complete

Important Information

• Make sure to complete the payment before the QR code expires
• If the QR code expires, users can generate a new QR code to continue payment
• Canceled QR codes cannot be used again
• For QRIS transactions with pending status, the “Pay with QRIS” button will be available on the transaction detail page to continue payment or cancel the transaction

QRIS Deposit Terms

• Minimum top-up: Rp10,000
• Maximum top-up: Rp10,000,000 per transaction
• Admin fee: 0.7% per transaction
• QR code is valid for 10 minutes from creation

FAQ 

Q: What is the QRIS top-up method?

A: QRIS is a Rupiah deposit method using a QR code that can be paid through mobile banking or e-wallets that support QRIS.

Q: What is the minimum and maximum top-up using QRIS?

A: The minimum top-up is Rp10,000 and the maximum top-up is Rp10,000,000 per transaction.

Q: Is there an admin fee for QRIS top-up?

A: Yes, currently the top-up fee via QRIS is 0.7%.

Q: How long is the QR code valid?

A: The QR code is valid for 10 minutes from creation.

Q: Can I create a new QR code before the previous one expires?

A: Yes. Users can create a new QR code anytime even if the previous one is still active.

Q: What happens if I cancel the top-up?

A: The QR code will automatically expire and cannot be used again for payment.

Q: Does the “Pay with QRIS” button remain after the transaction is successful?

A: No. The button is only available for transactions with pending status and will disappear after the transaction is successful or canceled.

Here is the guide to Top up IDR via E-wallet:

1. Click the Home menu.
   
2. Select Top Up.
3. Choose Indonesian Rupiah.
   
4. Select the Top up method via the E-wallet you prefer.
   
5. Enter the top-up amount and click continue.
   
    
6. Confirm your deposit, and click continue.
   
7. Wait for the E-wallet application to open and verify.
8. If you receive the following message, your Top Up has been successful.
   

For those who want to top up (deposit) Rupiah using the OVO digital wallet, it's very easy and fast. Let's follow the step-by-step guide below:

1. Tap the Top Up button, then select the Indonesian Rupiah option

   

2. Choose the OVO Method On the "Select Top Up Method" page, select the OVO method

   

    

3. Enter the Amount Type the amount of balance you want to add (e.g., Rp10,000) or choose a quick amount available at the bottom of the screen.

   

4. After entering the amount, click the Continue button.

   

5. Review your transaction details, from the initial amount, service fee deduction, to the total balance you will receive. If everything is correct, click Pay with OVO.

   

6. You will be immediately directed to the OVO security system. Enter your 6-digit OVO PIN correctly, then tap the PAY button.

   

7. Done! The screen will display the status "Top Up In Process". You can click OK to return to the main menu, or select View History to monitor your deposit status.

   

Practical Guide to Bind and Unbind OVO Account on FLOQ

1. Open the FLOQ app. On the main page, tap the "Top Up" icon

   

2. Then Select Balance Type On the pop-up menu that appears below, choose "Indonesian Rupiah"

   

3. On the 'Select Top Up Method' page, under E-Wallet, choose OVO, and tap the Activate button.

   

4. Agree to Terms & Conditions and make sure the phone number displayed matches your OVO number. Don't forget to check the box to agree to the Terms & Conditions, then tap Link Account.

   

    

   (Note: If the phone number is incorrect, you can request a change directly by clicking the "My phone number on OVO is different" button)

    

5. Enter your OVO PIN: The screen will be redirected to OVO. Enter your OVO PIN for confirmation. Done! Your OVO account is now linked.

    

   

How to Unbind OVO Account

If you want to change your number or disconnect the link, this process is done directly from the OVO app, not from FLOQ:

1. Open your OVO app. On the main page, tap the Profile menu at the bottom right corner.

   

2. Scroll down to the 'Account' section, then select the Connected Apps menu.

   

3. Find FLOQ KMK from the app list, then tap the Disconnect button.

   

4. Confirm Disconnection When the confirmation pop-up appears, tap Disconnect again. Done! Your OVO account has been successfully unlinked from FLOQ.

   

    

   FAQ

   How do I link my OVO account to the FLOQ app?

   Make sure the phone number displayed in the app matches the number registered on your OVO account. Read and check the box to agree to the Terms & Conditions, then tap the Link Account button.

   What happens if I change my phone number in the FLOQ app?

   Please note that if you change your phone number in the FLOQ app profile, your OVO account link will automatically be disconnected (unbind). You will need to link your OVO account again with the new number.

   Why did my OVO transaction on FLOQ fail?

   A common cause of transaction failure is insufficient balance. Always make sure your OVO balance is available and sufficient for the transaction amount before making a payment through the FLOQ app.

How to Deposit to FLOQ via DANA

Follow the steps below to top up your IDR balance via DANA:

1. Open the FLOQ app, then select the Top Up menu.
2. Select the DANA payment method from the available channels list.
3. Enter the desired top-up amount (e.g., Rp10,000), then tap Continue.
4. Review the deposit details and admin fee, then tap the Continue button to be redirected to the DANA page.
5. On the DANA page, enter the phone number registered as your DANA ID. Make sure this phone number is also registered on your FLOQ account to avoid potential issues or security concerns.
6. Enter your DANA PIN for security verification.
7. Make sure the amount and FLOQ merchant name are correct on the payment confirmation page, then tap the Pay button.
8. If requested, enter the OTP code sent via SMS or WhatsApp, then confirm.
9. Done! Your payment was successful, and the balance will automatically be credited to your FLOQ account shortly.

Important:

• Ensure the phone number you use for DANA payment is the same as the phone number registered on your FLOQ account.
• FLOQ never contacts users to request top-ups in any form, including via phone calls, WhatsApp, SMS, or social media.
• If you receive suspicious messages claiming to be from FLOQ, ignore them and do not perform any transactions.
• If you encounter problems or need assistance, you can contact FLOQ Customer Support via email: customerservice@floq.id 

How to Use BRI Virtual Account:

• Log in to the FLOQ app
• Select the Top Up menu
• Choose Indonesian Rupiah
• Select BRI Virtual Account as the payment method
• Copy the Virtual Account number & make the transfer according to the provided instructions

BRI VA Usage Terms

• BRI Virtual Account (VA) can only be used for transfers through BRI Bank accounts.
• Transfers from other banks to BRI VA cannot be processed.
• Maximum deposit amount per transaction is Rp25,000,000.
• Maximum transaction frequency is 3 (three) times per day.
• Therefore, the total maximum daily deposit via BRI VA is Rp75,000,000.
• Ensure the name registered on your FLOQ account matches the name registered on your BRI bank account

Users are advised to ensure that transfers are made from a BRI Bank account and comply with the applicable nominal limits to ensure the deposit process runs smoothly.

If you need further information regarding deposit services via BRI virtual account, please contact FLOQ customer service via live chat or email at customerservice@floq.id

Easy Way to Deposit Using BCA Virtual Account

To start using this service, follow these easy steps:

1. Open and log in to the FLOQ app.

2. Select the Top Up menu on the main page.

3. Choose the currency Indonesian Rupiah (IDR).

4. Select the payment method BCA Virtual Account.

5. Copy the Virtual Account number displayed on your screen.

6. Make the transfer using your BCA account through official BCA channels (myBCA, BCA mobile, KlikBCA, or BCA ATM) according to the instructions and deposit amount.

   For Top Up via BCA Virtual Account a transaction fee of Rp.4000 

Transaction Limit Information

To ensure your deposit process runs smoothly, please note the following transaction limits for using BCA Virtual Account:

IMPORTANT NOTE:

To use the BCA Virtual Account method, transfers can only be made from BCA accounts (overbook transactions). Transfers from other banks to this Virtual Account cannot be processed.