Guide to Using Gift Hub on FLOQ

Gift Card is a feature on FLOQ that allows users to send gifts in the form of IDR or crypto assets to other users as a Gift Card. Gift Cards can be sent using the recipient's email address, making them suitable for giving gifts to family, friends, and colleagues.

After a Gift Card has been successfully created, the recipient can Claim and Redeem it through the Gift Hub menu in the FLOQ app. After the redeem process is successful, the Gift Card will be added directly to the recipient's wallet according to the type of asset sent.

Supported Assets

Gift Cards currently support the following assets:

• BTC (Bitcoin)

• ETH (Ethereum)

• SOL (Solana)

• USDT (Tether)

• HYPE

• XRP

• BNB

• USDC

• RLUSD

Note: Asset availability may change at any time in accordance with FLOQ's policies.

Who Can Receive a Gift Card?

Gift Cards can be sent to a valid email address, including recipients who do not yet have a FLOQ account.

However, to claim a Gift Card, the recipient must meet the following requirements:

• Have a FLOQ account or register first.

• Have completed identity verification (KYC).

Gift Card Creation Fee

A fee is charged for each Gift Card created. The fee amount depends on the selected asset and will be displayed before you confirm the Gift Card creation.

Gift Card Validity Period

Each Gift Card has an expiration date set when it is created.

Users can set the Gift Card validity period for up to a maximum of 6 months from the creation date. After the expiration date has passed, the Gift Card cannot be claimed.

	Open the FLOQ app and go to the Gift Hub menu.
	Select Create Gift Card.
	Select the asset you want to send. Enter the Gift Card amount. Enter the recipient's email address. Set the expiration date. Select a card design. Add a message for the recipient of up to 200 characters (Optional). Check the Terms & Conditions, then click Continue.
	Review the Gift Card details, including the amount and creation fee.
	Enter the account security verification code/OTP.
	The Gift Card creation process is complete and it will be sent to the recipient's email address.

Notes

• Only Gift Cards with the status Received can be canceled.
• The expiration date must not have passed.
• After a Gift Card is canceled, the Gift Card amount will automatically be returned to the sender's wallet.
• The Gift Card creation fee is non-refundable.
• A canceled Gift Card cannot be claimed by the recipient.
• The history of canceled Gift Cards can still be viewed.

Gift Card Status

	Open the FLOQ app and go to the Gift Hub menu.
	Select the My Gifts tab. In the Gift Card list, click the Redeem button on the Gift Card you want to claim.
	On the Gift Card details page, click the Redeem button again to confirm the redeem process.
	The process is successful, and the gift will automatically be added to the wallet according to the Gift Card asset type.

Notes

• Have a verified FLOQ account (KYC).
• Each Gift Card can only be claimed once by the intended recipient.
• Make sure to use the FLOQ account registered as the Gift Card recipient.
• After the redeem is successful, the gift will automatically be added to the wallet according to the Gift Card asset type.

• Q: What happens if a Gift Card is canceled?

  A: The Gift Card amount will be returned to the sender's wallet. However, the Gift Card creation fee will not be refunded, and the Gift Card cannot be claimed by the recipient.

• Q: What happens if a Gift Card expires?

  A: If the Gift Card is not claimed before the validity period ends, the Gift Card amount will automatically be returned to the sender's wallet. The Gift Card creation fee will not be refunded.

• Q: Can the Gift Card creation fee be refunded?

  A: No. The Gift Card creation fee is non-refundable, whether the Gift Card is canceled or expires.

• Q: Will I receive an email when the Gift Card is successfully created?

  A: Yes. The sender and recipient will receive an email after the Gift Card is successfully created.

• Q: Will the recipient receive an email if the Gift Card is canceled?

  A: Yes. The recipient will receive an email if the Gift Card intended for them has been canceled by the sender.