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How to Use Gift Hub on FLOQ

Updated
Getting to Know Giftcard

Gift Card is a feature on FLOQ that allows users to send gifts in the form of IDR or crypto assets to other users as a Gift Card. Gift Cards can be sent using the recipient's email address, making it suitable for gifting to family, friends, or colleagues.

Once the Gift Card is successfully created, the recipient can Claim and Redeem it through the Gift Hub menu in the FLOQ app. After a successful redeem process, the Gift Card will be directly deposited into the recipient's wallet according to the type of asset sent.

Supported Assets

Currently, Gift Cards support the following assets:

  • IDR

  • BTC (Bitcoin)

  • ETH (Ethereum)

  • SOL (Solana)

  • USDT (Tether)

Note: Asset availability may change at any time according to FLOQ's policies.

Who Can Receive a Gift Card?

Gift Cards can be sent to a valid email address, including recipients who do not yet have a FLOQ account.

However, to claim the Gift Card, recipients must meet the following requirements:

  • Have a FLOQ account or register first.

  • Have completed identity verification (KYC).

Gift Card Creation Fees

Each Gift Card creation incurs a fee. The fee amount depends on the selected asset type and will be displayed before you confirm the Gift Card creation.

AssetFee
BTC0.0000012 BTC
ETH0.00004 ETH
SOL0.00068 SOL
USDT0.8 USDT
IDRIDR 2,000

Gift Card Validity Period

Each Gift Card has an expiration date set at the time of creation.

Users can set the validity period of the Gift Card up to a maximum of 6 months from the creation date. After the expiration date, the Gift Card cannot be claimed.

How to Create a Gift Card

  • Open the FLOQ app and go to the Gift Hub menu.

 

  • Select Create Gift Card.

  • Choose the asset you want to send (IDR or crypto assets).
  • Enter the Gift Card amount.
  • Enter the recipient's email address.
  • (Optional) Add a message for the recipient, up to 200 characters.
  • Set the expiration date of the Gift Card.

  • Review the Gift Card details, including the amount and creation fee.

  • Enter the account security verification code/OTP.

 

  • The gift card creation process is complete and it will be sent to the recipient's email address.

Notes

  • Only Gift Cards with the Received status can be canceled.
  • The expiration date has not passed.
  • Once a Gift Card is canceled, the Gift Card amount will automatically be returned to the sender's wallet.
  • The Gift Card creation fee is non-refundable.
  • Canceled Gift Cards cannot be claimed by the recipient.
  • The history of canceled Gift Cards can still be viewed.

Gift Card Status

StatusDescription
ReceivedThe Gift Card has been received by the recipient but has not been claimed.
CanceledThe Gift Card was canceled by the sender before being claimed by the recipient.
ClaimedThe Gift Card has been successfully claimed by the recipient.
ExpiredThe Gift Card was not claimed before the validity period expired.
Gift Card FAQ

  • Q: What happens if a Gift Card is canceled?

    A: The Gift Card amount will be returned to the sender's wallet. However, the Gift Card creation fee is not refunded, and the Gift Card cannot be claimed by the recipient.

  • Q: What happens if a Gift Card expires?

    A: If the Gift Card is not claimed before the expiration date, the amount will automatically be returned to the sender's wallet. The Gift Card creation fee is not refunded.

  • Q: Is the Gift Card creation fee refundable?

    A: No. The Gift Card creation fee is non-refundable, whether the Gift Card is canceled or expired.

  • Q: Will I receive an email when the Gift Card is successfully created?

    A: Yes. Both the sender and the recipient will receive an email after the Gift Card is successfully created.

  • Q: Will the recipient receive an email if the Gift Card is canceled?

    A: Yes. The recipient will receive an email if the Gift Card addressed to them has been canceled by the sender.

 

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